A management model provides the framework in which the roles and responsibilities of all the participatory forces that have a stake in the water supply and sanitation services sector are defined. In an effort to make service providers more accountable to citizens and due to the need to empower local institutions, most of the Latin American Region is in the process of descentralizing responsibility for key areas of the service delivery to the local areas.This document presents the lessons learned from the process carried out in Peruvian small towns, where the local authorities are empowering local institutionsso that the actors and the roles they assume are more active in the decision making process. The present Reference Guide is a contribution to the development of the water and sanitation sector in small towns. This guide pursues the establishment of a social agreement as a mean to attain an efficient management of the water and sanitation services, and thus become the foundation of a Public-Private- Social Partnership. The participatory approach of the change process, supported in a "new social agreement for an efficient management of the water and sanitation services" as foundation of a Public-Private- Social Partnership (PPSP), searches to reach civic commitment to solve the problems of the water and sanitation services of small towns. In its participatory approach to management it strives to maintain the political commitment during the change process, rather different from the traditional way of doing things, where the municipal authority makes all the decisions and afterwards communicates the decision adopted to the the population.

McGregor Jorge Luis, Urteaga Sandra redactie
Lima WSP - Water and Sanitation Program PE
Werken in het water - sanitatie en hygiëne